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Syxsense Announces Service Desk Launchpad

By Press ReleaseNo Comments

Syxsense Announces Service Desk Launchpad

Syxsense has announced Service Desk Launchpad, which provides single-click access directly from service desk incidents to Syxsense's suite of remote troubleshooting tools, allowing resolution directly from the service desk.

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Service Desk Launchpad Added to Syxsense

Syxsense announces its Service Desk Launchpad, which provides single-click access directly from service desk incidents to Syxsense’s suite of remote troubleshooting tools, allowing resolution directly from the service desk. Working with industry leaders like ServiceNow and Zendesk, Syxsense enables service desk engineers to access its troubleshooting tools like remote controlpatch deployment, software distribution, and device inventory.

Managers decide the level of access for each service desk engineer, and Syxsense automatically silos the technician to only the device referenced in a ticket. Focused incident tracking paired with solutions to remediate issues expedites the resolution of service desk incidents, reduces costs and improves productivity.

“Syxsense’s unique Inventory History and Device Timeline features allows the service desk to see exactly what has changed on a device. No more asking the user what they may have installed or deleted on a device,” said Ashley Leonard, CEO Syxsense Inc.

If the device has been breached or a suspected malware attack is in process, Syxsense lets the Service Desk technician quarantine the device from the network while maintaining an isolated, secure remote connection to the device to troubleshoot and resolve the case.

Syxsense’s cloud-native, real-time architecture uniquely arms the service desk technician with the ability to push a solution to remote devices immediately. Whether the device is at home, roaming, on the corporate network, or even in the cloud, a desktop, laptop, or server, Syxsense’s solution remains a button click away.

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Syxsense features accessible with the Service Desk Launchpad include:

Service Desk Launchpad is included with Syxsense Manage and Syxsense Secure at no additional cost. Syxsense is offering free, fully-featured trials for up to 100 devices for 14 days. More information on the software and trial can be found here.

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Experience the Power of Syxsense

Start a trial of Syxsense, which helps organizations from 100 to 100,000 endpoints secure and manage their environment, all from just a web browser.

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Syxsense Announces New Asia Expansion

By Press ReleaseNo Comments

Syxsense Announces New Asia Expansion

Syxsense, a global leader in IT and security management solutions, has officially announced support for two new Asian languages.

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New Language Support Added to Syxsense

Syxsense, a global leader in IT and security management solutions, announces support for two new Asian languages.

As Syxsense continues to expand internationally, supporting larger global customers, they’ve added additional language support for Japanese and Korean. Support for the new countries will be delivered from Syxsense’s US and Australian headquarters.

The additional languages supported by Syxsense expands its already global footprint. Syxsense currently has offices in the US, UK and Australia, supporting clients in Asia, Africa, Europe and the Americas.

Support for the new languages comes at a time when millions of workers are remote due to Coronavirus lockdowns, creating a cyber security risk. Several clients recently reviewed Syxsense on Gartner-owned Capterra, commenting on Syxsense’s ability to manage and secure remote workers:

  • “I’ve been able to address Windows patching for staff who no longer come into our network due to Covid-19, as well as software patching capabilities. Remote management has also been helpful as well as basic system review/maintenance in the background without the user’s input.” – Director of IT, Hospital & Health Care
  • “Being able to monitor inventory, processes, patching and queries in real-time have really helped keep our environment secure and up to date. This has been very important as remote working has increased across the board.” – IT Desktop Administrator, Non-Profit Organization Management
  • “We were starting to see issues keeping our devices up to date prior to Covid but when Covid hit and we were no longer seeing devices in the office. Syxsense was a life saver! It has allowed us to keep eyes on our devices and ensure that they are fully patched against vulnerabilities. The remote-control feature has allowed us to get to devices that we can’t access via VPN.” – Systems Administrator, Utilities
  • “Our company had a problem with management of users working from home. If they did not connect to VPN there was not a lot we could do to keep the machine patched and secure. Ever since we installed the Syxsense agent on all our machines we can keep them up to date and connect to them with one click from the dashboard.” – Systems Administrator, Computer Software

Syxsense is offering free, fully-featured trials for up to 100 devices for 14 days. More information on the software and trial can be found here.

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Experience the Power of Syxsense

Start a trial of Syxsense, which helps organizations from 100 to 100,000 endpoints secure and manage their environment, all from just a web browser.

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