Privacy Policy

www.CloudManagementSuite.com Privacy Policy

This Privacy Policy was last modified on November 3, 2019.

This Privacy Policy applies to Syxsense, Inc., herein after “Syxsense”, “us”, “we”, or “our” and operates www.syxsense.com (the “Site”).

This Privacy Policy describes how Syxsense collects, uses, shares and secures the personal information you provide, as well as the human resources data of our employees. It also describes your choices regarding use, access and correction of your personal information.

Information Collection And Use

We may collect the following personal information from you:

If you are a customer, business partner, or express interest in our solutions:

Learning about our company and our solutions: If you request information about our solutions or partnership opportunities, we process your name, email address, phone number, job title, information about the company where you work, and any comments you provide. We append business information related to the company where you work you from third party sources, such as business intelligence providers.

Using the cloudmanagementsuite Platform: If you are a licensed or other authorized user of our technology platform, we process your name, email address, username, password, IP address, job title, phone number, information about the company where you work, actions you have taken in the applications on the platform, such as record creation, changes, input, responses, analysis, and approvals, and tickets filed on your behalf related to our platform.

Negotiating and entering into a contract with us and relationship management during the contract term: If you enter into an agreement with us related to the licensing or purchase of our solutions, we process your name, email address, postal address, company name, billing information (e.g., purchase order number, bank wire information, credit card number), company size, company financial information, and signature.

Receiving marketing, sales-related and business development communications from us: If our marketing team or a member of our sales or business development teams sends communications to you, we process your name, phone number, email address, postal address, job title, job function, company name, company size, company financial information, IP address, device type, email view information including IP address and associated city, and information about which of our solutions you use or which may be of interest to you.

If you visit the websites and online properties we provide:

Our website: We process personal information about you that we collect either directly, through forms or data entry fields on our website, or through passive collection by cookies and other data collection technologies. The types of personal data we process in each of these contexts is further explained in the following four categories:

· Contact us and registration forms: we process your name, email address, company where you work, phone number, job function, job title, country, and any comments you provide.

· Cookies and other data collection technologies: we use browser session cookies, which are temporary cookies that are erased from your device’s memory when you close your Internet browser or turn your computer off, and persistent cookies, which are stored on your device until they expire, unless you delete them before that time.

· Videos and other features on our site use Flash cookies to collect and store your preferences, such as volume. Flash cookies are different from browser cookies because of the amount of, type of, and way that data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here. Some cookies may be placed by third party service providers who perform some of these functions for us.

·  Server log files: We automatically gather server log file information when you visit our websites. This includes IP address, browser type, referring and exit web pages, and your operating system.

If you are an employee, contractor, job applicant, or former employee:

Applying to work at Syxsense, Inc.: If you apply to work at Syxsense, we process personal information about you and your professional experience, education and training such as your application, your name (and any former names), postal address, email address, phone number, universities attended, academic degrees obtained, grades, professional certifications and licenses, employment history, and curriculum vitae or resume.

Offer of employment or contractor position: Prior to making an offer of employment or a contractor position, we process personal information to conduct professional reference checks in accordance with applicable laws.

If we extend an offer of employment or a contractor position at Syxsense: we will process personal information about the position to which you have been appointed, your job title at Syxsense, the compensation or project-based contractor rate we offer to you, whether you accept the offer, your signature, and your starting compensation or project-based contractor rate, and your start date at Syxsense.

Employment-Related Background checks: Prior to commencement of your employment with us, we engage service providers to conduct background checks that involve the necessary personal information processing as permitted by the laws in the location in which you reside and/or work. More details are provided to you in the context of our request to you to complete these checks.

As an employee or contractor of Syxsense: we may process personal information about your benefits, nationality, residency status, email address, office or other workplace location, work phone number, mobile phone number, photographs, passport, visas, marital status, beneficiaries, emergency contact details, financial account information, social security number or other government-issued identification number, holiday and paid time off days, salary, incentive compensation, Syxsense stock options granted, Syxsense stock ownership, assigned projects, performance against your assigned goals, training completed, any performance improvement plans, any disciplinary actions taken, system accounts, technology and physical assets provided to you, your role and actions taken in connection with Syxsense projects and processes.

If your employment with Syxsense ends, we process personal information necessary to offboard you from Syxsense, including deactivation of your access to our systems, fulfilling our financial, benefits, and related obligations with respect to the end of your employment with Syxsense.

In certain countries, supplemental privacy notices will be provided to Syxsense employees and contractors, and where applicable, consent will be obtained, to ensure compliance with local requirements.

Why do we process personal information?

The reasons that we process about you depend on who you are and how we interact with you.

If you are a customer, business partner, or express interest in our solutions:

If you have a contract or other agreement in place with us, we process personal information about you in order to fulfill the following obligations to you under that contract or agreement to:

· Provision your account on our platform;

· Authenticate you to enable you to access your account on our platform, including additional users of the solution;

· Provide customer service and support, and investigate issues that you raise;

· Resolve disputes related to your organization’s privacy practices;

· Communicate with you, including via email, about your use of our solutions, obtain your input on new features, functionality, and content, and to provide information about updates to our solutions;

· Deprovision your account on our platform.

If you have provided your consent, we process personal information about you to send direct email marketing communications about our solutions. You may withdraw your consent at any time by clicking the “unsubscribe” link in the email communications we send to you. You may also withdraw consent by exercising Your Rights as described above.

Our legitimate interests – We process personal information about you based on our legitimate business interests for the following purposes, to which you may exercise Your Rights to object as described above:

· To renew subscription-based solutions you have licensed based on our legitimate business interest in retaining you as a customer or partner;

· To provide additional solutions you request based on our legitimate business interest to respond to your reasonable requests and to retain you as a customer or partner;

· To analyze the effectiveness of our interactions with you based on our legitimate interests to continue and to improve upon our engagement with you;

· To determine whether, when, and the IP address and associated city of, a marketing, sales, or business development email communication we sent was viewed based on our legitimate interest to effectively manage and improve upon such communications with you;

· To manage our legal, financial, policy and regulatory compliance responsibilities and to demonstrate our compliance upon request.

Statistical and research purposes: We may further analyze use of our solutions, and characteristics of the companies that use our solutions (e.g., by size and industry sector) to help us understand and make decisions about customer and market needs, to improve our solutions, to design new solutions, and to inform partnership and business development decisions.

If you visit the websites and online properties we provide:

If you have provided your consent, we process personal information about you to:

· Respond to your individual rights requests.

· Manage your consent preferences.

· Deliver the resources and information you have requested online.

· Send direct email marketing communications about our solutions, events and related resources that may be of interest to you.

· Use cookies and other data collection technologies to help you navigate our website or technical solutions, personalize and provide a more convenient experience to you, analyze which pages you visit, which features you use in our technical solutions, measure advertising and promotional effectiveness, assess which areas of our site you visit to remarket to you after you visit our site, and to provide content to you from our third party content partners.

· You may withdraw your consent at any time by clicking the “unsubscribe” link in the email communications we send to you.

· Our legitimate interests – We process personal information about you based on our legitimate business interests for the following purposes, to which you may exercise Your Rights to object as described above:

· To investigate complaints or concerns based on our legitimate interest to ensure that such complaints or concerns are addressed appropriately;

· To send optional customer satisfaction surveys once your complaint has been resolved based on our legitimate interest to continue to improve our processes;

· To evaluate the characteristics and needs of our customers based on our legitimate interest in improving the solutions we offer and provide;

· To administer our website and our technical solutions and to understand how our website visitors navigate through our websites and technical solutions based on our legitimate interest to continuously improve the experience for our users.

· Statistical and research purposes: We may further analyze information we gather online to improve the online experience, resources and tools we provide to our users.

If you are an employee, contractor, job applicant, or former employee:

· If you have a contract or other agreement with us, we process personal information about you to fulfill the specific obligations we have to you under the applicable contract or agreement such as:

· Payment of project fees to contractors;

· Managing performance obligations under employment contracts, where applicable;

· Management of Syxsense stock options pursuant to stock option agreements; and

· Management of stock ownership pursuant to stock purchase and related agreements.

· Our legitimate interests – we process personal information about you based on our legitimate interests to establish and manage our relationship with and responsibilities to you and for effective operation of our business, such as to:

· Recruit new talent to join Syxsense;

· Onboard employees and contractors to Syxsense;

· Grant and ensure appropriate access to Syxsense systems and facilities;

· Ensure the security and safety of the workplace and the tangible and intangible assets for which we are responsible;

· Assign roles and responsibilities;

· Manage team and cross-functional communications and collaboration;

· Administer payroll;

· Benefits administration;

· Award and pay incentive compensation;

· Invoice payments;

· Managing Syxsense projects and processes;

· Maintaining corporate, financial and other essential business records and reporting;

· Managing compliance, including, but not limited to our privacy, security, accounting, labor and employment, and other legal and regulatory obligations.

· Statistical and research purposes: We may further analyze information to evaluate and understand employee engagement and to develop plans to continuously improve our workplace culture.

Sharing with Service Providers

We may share your information with third parties who provide services on our behalf to help with our business activities.  These companies are authorized to use your personal information only as necessary to provide these services to us.

These services may include:

– Payment processing

– Providing customer service

– Sending marketing communications

Your Rights

You have six basic rights under privacy and data protection laws related to the data we process about you. You do not have to pay a fee, and we will aim to respond to your request within 30 days. We will honor the requests you make related to your rights as the law allows, which means in some cases there may be legal or other official reasons that we may not be able to address the specific request you make related to your rights. You may:

  • request access to the personal information we process about you;
  • request that we correcting accurate or incomplete personal information about you;
  • request deletion of personal information about you;
  • request restrictions, temporarily or permanently, on our processing of some or all personal information about you;
  • request transfer of personal information to you or a third party where we process the data based on your consent or a contract with you, and where our processing is automated; and
  • opt-out or object to our use of personal information about you where our use is based on your consent or our legitimate interests.

Data Processor AND Data Controller:

Upon appropriate request Syxsense, Inc. will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at privacy@syxsense.com  We will respond to your request within a reasonable timeframe.  In certain circumstances we may be required by law to retain your personal information or may need to retain your personal information in order to continue providing a service.

Syxsense Inc. acknowledges that you have the right to access your personal information. Syxsense has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to Syxsense’s Client (the data controller). If requested to remove data we will respond within a reasonable timeframe. 

Security

The security of your personal information is important to us.  We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. If you have any questions about the security of your personal information, you can contact us at security@syxsense.com.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Changes To This Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@syxsense.com.