New Study Highlights the Growing Role of SaaS and MSPs

Software-as-a-Service (SaaS) is very much in demand, according to a new survey. This is good news for vendors offering SaaS services as well as MSPs who are grabbing a steadily larger slice of the expanding as-a-Service pie. The report reveals that many companies are struggling to manage their many SaaS applications. They often don’t know which apps are running, who authorized them, who needs them, and how much they cost. Only about 40% of businesses, it turns out, comprehensively track SaaS information. The rest are seriously lacking in relevant data about their SaaS portfolio.

One of the key findings was that 30% of organizations already spend 50% of more of their software budget on SaaS. Another 40% estimate that SaaS accounts for anywhere from 25% to 50% of their software expenditure. Thus, in the modern world, only 30% of organizations have less than 25% of their annual software budget being spent on SaaS. Clearly, SaaS is here to stay. That is good news for the vendors offering it as well as MSPs who add value by taking the management, tracking, and billing burden away from user organizations. These MSPs provide the service, charge a monthly fee, and take care of everything for their clients. This frees up IT to work on strategic priorities.

The major areas where MSPs can gain ground, according to the survey, are security, compliance, and cost. Two-thirds of respondents expressed concern around security risks, data breaches, and noncompliance. No wonder MSSPs are picking up business from enterprise users to ensure their SaaS-rich environments are safeguarded. As well as taking over the running of SaaS applications for functions such as CRM, ERP, and backup, MSPs are gaining business by upselling a host of security tools such as patch management, vulnerability management, endpoint management, and more.

The survey also noted that 57% of respondents expressed concerns around wasted spending and hidden or untracked SaaS costs. Part of the problem is that 89% of companies said at least three departments were involved in SaaS management. While the IT/software asset management teams often took the lead, they typically deal with at least two other parts of the organization that want to be involved in selecting, deploying, and managing various parts of the SaaS estate. Again, this is an area where MSPs are stepping in as a means of centralizing SaaS management.

In some cases, MSPs help organizations optimize their SaaS application portfolios. 80% of companies covered in the report said they were actively optimizing their applications or were planning to. Similarly, 75% said application rationalization and consolidation was a stronger focus than before. In this arena, MSPs must compete with vendors offering application management and rationalization platforms.

Finding the Right Security Vendors

Those MSPs wanting to add security services to their current offerings are advised to choose their partners carefully. The Syxsense Managed Service provider program is designed for MSPs and MSSPs looking to provide a higher level of management services to their customers. It consolidates multiple solutions together into a single offering that includes IT Management, Patch Management, Security Vulnerability Remediation, and a robust policy-based Zero Trust product.

Syxsense provides innovative, intuitive SaaS-based endpoint security and management technology that combines the power of artificial intelligence with industry expertise to help customers predict and remove security threats across all devices including mobile. Our unified security and endpoint management platform centralizes the three key elements of endpoint security management (vulnerabilities, patch and compliance) and layers on a powerful workflow automation tool called Syxsense Cortex,™ all through a single cloud-based platform, enabling greater efficiency and collaboration between teams. The always-on technology performs in real-time so businesses can operate free of disruption from security breaches that cripple productivity and expose them to financial risk and reputational harm.

For more information, visit: